Inditex: Migrating to an API First model and optimizing global systems
Inditex is a Spanish multinational clothing company headquartered in Arteixo, Galicia. It is the largest fast-fashion group in the world, operating more than 7,200 stores across 93 markets. Its flagship brand is Zara, but the group also owns Zara Home, Bershka, Massimo Dutti, Oysho, Pull&Bear, Stradivarius, Uterqüe, and Lefties.
The company is currently migrating to an API First methodology, where systems communicate using events. This shift aims to overcome existing performance limitations and prepare the platform for future global demands.
One of the key objectives was to design a new Returns API for Zara, extensible to the group’s other brands. This API needed to handle the full returns lifecycle: from the customer expressing the desire to return items, initiating the process in store or customer care, arranging pickup, product evaluation, approval or rejection, stock reintegration, and finally issuing both the refund and the invoice.
The challenge also involved addressing performance issues in a high-demand environment, enhancing the system with new functionalities, deploying the solution worldwide across markets of different sizes, and ensuring it could be extended to all Inditex brands.
Adidas’s mobile development journey
The project kicked off by designing and rolling out a new Returns API, built with a modular and scalable approach so it could adapt to both smaller and larger Inditex markets worldwide.
Alongside this development, the team focused on tackling performance bottlenecks and extending functionalities, ensuring the platform could respond effectively to global demands while reducing previous limitations.
Our involvement also meant integrating developers into several Inditex programs, supporting areas such as e-commerce, deliveries, and core platforms, always under agile practices and with a strong emphasis on quality.
On top of that, QA automation specialists and frontend architects were added to guide testing, streamline processes, and help shape modern microsites for the group’s brands.
Results
- New Returns API for Zara, extensible to all Inditex brands
- Improved performance in a high-demand global environment
- Worldwide deployment across markets of varying size
- Agile and collaborative methodology highly valued by Inditex
- QA automation led by specialized engineers
- Reference frontend architecture for modern micrositess
We are ready for new challenges
